- Digital Accessibility
- Physical Accessibility
Tuesday, February 22nd, 2022, 1 PM ET
This event will provide insight into accessibility market facts and figures, market growth expectations, and how organizations can begin to realize the benefits of incorporating accessibility into their processes through effective communication and inclusion. Speakers will discuss accessibility and disability related laws and best practices that customer service agents must know to be effective. Participants will also learn how prioritizing the customer experience by adopting best practices in accessibility and using customer feedback to improve customer service overall will impact their bottom-line and relationship with their customers.
Bonus on-demand content for those that register to attend the event: Accessibility and Disability-Related Laws - Emily Shuman