Tuesday, February 22nd, 2022, 1 PM ET

Gain market share and profitability by training your customer facing teams to embrace accessibility

This event will provide insight into accessibility market facts and figures, market growth expectations, and how organizations can begin to realize the benefits of incorporating accessibility into their processes through effective communication and inclusion. Speakers will discuss accessibility and disability related laws and best practices that customer service agents must know to be effective. Participants will also learn how prioritizing the customer experience by adopting best practices in accessibility and using customer feedback to improve customer service overall will impact their bottom-line and relationship with their customers.

Key Points

  • Prioritizing the customer experience
  • Using customer feedback to improve accessibility and the user experience
  • Best practices in effective communication and its impact on the customer relationship
  • Accessibility and disability-related laws
  • Accessibility market facts and figures, estimated size, growth, etc.


Skip over 5 speaker profiles


Emily Shuman

Director | Rocky Mountain ADA

Dana Barton

Director | Meeting the Challenge

John Loeppky

Freelance Writer

Adriann Keve

President | Jacksonville FL Chapter of the Foundation Fighting Blindness

Jose Morales

ADA Manager, Information & Referral | CIL Jacksonville