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Digital Compliance 101 and the Road to 2027

Tuesday, December 8, 2026, 11:00 AM EST Online

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Sample certificate of completion for Serving Customers with Disabilities by Phone, Chat and Email

New course for teams: Serving Customers with Disabilities by Phone, Chat and Email

Every agent ready for customers with disabilities

One course for your whole team on phone, chat and email: about 2 hours a person, with each person's progress and certificate in one place for you.

  • Relay calls taken like any other call, speaking to the customer, not the interpreter
  • See who has started, finished and passed
  • A certificate of completion for everyone who passes
Train your teamOr take it yourself

Monthly report, September 2026

148 federal website accessibility lawsuits in September, down 18%

97%brought by repeat plaintiffs
77%filed by three law firms
53%of complaints read: could not complete a purchaseMost common barrier
99%of complaints read asked for a court order to fix the siteInjunctive relief

Latest articles

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Compliance Officers

Automated Scans or Human Audits? Pick Your Path

Explore how persistent accessibility gaps in top sites highlight the need for combining automated scans with human audits to ensure WCAG compliance.

Accessibility Works

Web Accessibility Compliance Auditing & Consulting

ilumino

Clear guidance. Experts who care. Enlightened results

DocAxess

Simplicity and Speed in the Service of PDF Accessibility

Look it up

Term of the day

Accessible Authentication

Accessible authentication refers to designing login and sign-in processes so that people with disabilities can complete them, including those who use assistive technologies, alternative input methods, or constrained devices. The goal is to provide a way to log in that is easy to use and secure without requiring tasks that some users may struggle with, such as memorizing and transcribing complex information or solving puzzles. This helps ensure that verifying your identity does not become a barrier to accessing content or completing tasks.

Read the full definition

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Any company in the field can be listed at no cost. Submissions are reviewed for relevance and accuracy.

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Articles, glossary entries and vendor coverage are produced independently of any vendor relationship.

Open about how we write

Articles are drafted with AI tools and reviewed before publication. Spot an error and we correct it.

The week in accessibility

New articles, the monthly lawsuit report and upcoming events, by email.

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