Sandra Ford v. THE PILLOW COLLECTION, INC.

    Plaintiff

    • Name: SANDRA FORD
    • Filing Date: October 3, 2025
    • Court: United States District Court Northern District of Illinois
    • State: Illinois
    • Attorney Firm: EQUAL ACCESS LAW GROUP, PLLC

    Defendant

    • Name: The Pillow Collection, Inc.
    • Website: www.thepillowcollection.com
    • Industry: Retailing
    • Summary: The Pillow Collection provides a wide array of pillows, including throw, bolster, seat cushions, lumbar, and neckroll styles, available for purchase online.

    Case Summary

    According to the complaint, plaintiff SANDRA FORD, a visually-impaired individual, is suing The Pillow Collection, Inc. for failing to make its website, Thepillowcollection.com, accessible to blind users. The complaint alleges that the website contains significant barriers that prevent blind individuals from completing transactions, violating the Americans with Disabilities Act (ADA). Specific issues include a lack of alt-text for images, inaccessible navigation menus, and reliance on mouse-only interactions. The plaintiff seeks a permanent injunction to require the defendant to make the website accessible and compensatory damages for the discrimination experienced.

    Causes of Action

    • Violation of 42 U.S.C. §§ 12181 et seq. – Title III of the Americans with Disabilities Act
    • Declaratory Relief
    • Negligent Infliction of Emotional Distress

    Key Allegations

    • The Pillow Collection's website is not accessible to blind and visually-impaired persons.
    • Plaintiff was denied the ability to complete a purchase due to accessibility barriers on the website.
    • Defendant has failed to take necessary steps to make the website accessible as required by the ADA.

    Requested Relief

    • A preliminary and permanent injunction to prohibit Defendant from violating the ADA.
    • An order requiring Defendant to make its website accessible to blind individuals.
    • Compensatory damages in an amount to be determined at trial.

    Proposed Class

    all legally blind individuals in the United States who have attempted to access Thepillowcollection.com and as a result have been denied access to the enjoyment of goods and services offered by Thepillowcollection.com, during the relevant statutory period.

    Jurisdiction & Venue

    This Court has subject-matter jurisdiction under 28 U.S.C. § 1331 and 42 U.S.C. § 12182; venue is proper under 28 U.S.C. §1391(b)(1) and (2).

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