Accessibility Blog

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    Accessible Customer Service: Tips for Communicating by Phone with People with Cognitive Disabilities

    Accessible customer service on the phone requires trained personnel who can effectively communicate with people...

    Digital Accessibility 2 min read

    Video Relay Service Connects Deaf and Hearing People in Real-Time

    What is VRS? Video Relay Service (VRS) is a video telecommunications service that allows people who are deaf or...
    Digital Accessibility 4 min read

    When Career Websites Aren't Accessible, Everyone Loses

    You may have read articles in the past that detail the consistently lower levels of gainful employment held by...
    Digital Accessibility 4 min read

    Section 508 Is a Key Law to Know, Requiring Electronic and Information Technology Accessibility

    In 1973, the Rehabilitation Act was passed with the goal of ending discrimination by any federal program or agency...
    Digital Accessibility 2 min read

    What Is an Electronic Pointing Device, How Is It Used, and Why?

    There are many adaptive technologies on the market today that make readily available devices such as a keyboard or...
    Digital Accessibility 4 min read

    What is Plain Language and Why Does It Matter?

    Plain language can be understood the first time it is read or heard. It is also called plain English or plain...
    Digital Accessibility 3 min read

    Six Customer Service Training Tips for Serving People with Cognitive Disabilities

    Creating a cultural shift in a business is often a challenging process. In order for any business to remain...
    Digital Accessibility 5 min read

    White House Covid Briefings to Include ASL Interpreter Starting October 1, Following Lawsuit

    Beginning October 1, the White House must provide American Sign Language (ASL) interpreters at public COVID-19...
    Digital Accessibility 1 min read

    How Universal Design Can Positively Impact People with Disabilities

    Universal design, as part of an accessibility strategy, enhances user experience and has a massive return on...
    Digital Accessibility 2 min read

    Rethinking Accessibility

    There is a notion that has been circulating for the past few decades, which is that technology is a democratizing...
    Digital Accessibility 3 min read
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    Popular List

    Introduction to Canadian Digital Accessibility Laws

    With all the fear generated by the increasing number of published legal cases, no one wants to be on the wrong side of that battle. So, what can...

    Digital Accessibility 5 min read

    Barriers to Accessible Healthcare and Ways to Overcome Them

    Access to healthcare is vital for all, and certainly no less so for persons with a disability. However, a number...
    Digital Accessibility 3 min read

    How Artificial Intelligence is Improving Digital Accessibility

    Artificial intelligence is an evolving technology with great potential to enhance digital accessibility. More...
    Digital Accessibility 3 min read

    Past, Present, and Future of Augmentative and Alternative Communication

    Augmentative and alternative communication, or AAC, is any form of communication that supplements or replaces oral...
    Digital Accessibility 4 min read

    Digital Accessibility: Neurodiversity

    Neurodiversity is one of the more complicated types of disability, and few people understand what it means. For...
    Digital Accessibility 3 min read

    Magnifying and zooming with your phone

    Humans invented technology to help us see things more clearly centuries ago. Glasses, bifocals, magnifying...
    Digital Accessibility 3 min read

    How Accessibility Can Boost Customer Satisfaction and Retention

    It makes sense to keep the customers you have — boosting retention rates by just 5% has been found to increase...
    Digital Accessibility 3 min read

    What Are Best Practices for Creating Alt Text?

    Alt-text or alternative text is a short block of text used to describe images and other non-text content on a...
    Digital Accessibility 3 min read

    Digital Accessibility Laws in the U.K.

    Awareness and understanding of accessibility laws have come a long way in the U.S., but if you're doing business...
    Digital Accessibility 2 min read

    Windows vs. Mac: Accessibility Features Listed

    The ideal computer operating system (OS) makes it easy for everyone, including people with disabilities. No matter...
    Digital Accessibility 4 min read