Closed Captioning Services

President of Accessibility.com with 30 years of entrepreneurial experience from startup to successful exits. Founder of bx.com in 1994, one of the first website development and e-commerce companies, and founder of the Bureau of Internet Accessibility in 2001 as the leader in digital accessibility consulting.

Darlene Parker joined the National Captioning Institute (NCI) in 1984 and became just the sixth person in the country to provide real-time closed captioning for broadcast television. Through the years, she trained more than 200 captioners, co-authored books on real-time captioning, and has presented at more than 75 conferences and webinars. She also assisted in managing real-time captioning operations and routinely interfaced with clients. Darlene currently serves on the FCC’s Disability Advisory Committee. She retired from NCI as the Director of Partnership Development in August of 2023 and is now a captioning consultant.

Lily Bond is the Senior Vice President of Marketing, overseeing all marketing programs and strategies at 3Play Media, the industry's foremost provider of media accessibility services. Her experience in championing digital inclusivity spans over 10 years, during which she has established herself as a recognized authority in the intersection of technology and accessibility. Lily’s leadership extends beyond her role as she continues to advocate for a digital world where barriers to access are dismantled, ensuring that individuals of all abilities can fully engage with media. She believes firmly that the future of accessibility is AI + humans, and focuses many of her professional efforts on critically examining the intersection of the two. Lily often speaks across the country on topics ranging from accessibility to artificial intelligence. In her spare time, Lily enjoys reading, playing board games, traveling, and exploring the many beautiful outdoor adventures that New England has to offer.