PORTIA MASON v. EXTRA SPACE STORAGE INC.

    Plaintiff

    • Name: PORTIA MASON
    • Filing date: August 26, 2021
    • State of filing: California

    Defendant

    • Name: EXTRA SPACE STORAGE INC.
    • Website: www.extraspace.com
    • Industry: Consumer Services
    • Summary: Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 2,000 self-storage properties in 40 states, and Washington, D.C.

    Case Summary

    On August 26, 2021, PORTIA MASON filed a complaint in California against EXTRA SPACE STORAGE INC.. Plaintiff PORTIA MASON alleges that www.extraspace.com is not sufficiently digitally accessible.

    Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 2,000 self-storage properties in 40 states, and Washington, D.C.

    Accessibility Overlays

    A scan for 3rd Party Overlays was performed on August 31, 2021 and 'HikeOrders Accessibility Enabler' was detected. Typically overlays, or widgets, apply the third-party's source code to the existing code of the host website in an effort to change the user experience by overriding or adding to the existing code. Overlays are often added instead of manually identifying or resolving accessibility barriers in a website's code and design, which would generally occur during an audit or test from an accessibility subject matter expert. By not addressing the underlying cause of accessibility barriers, the effectiveness of overlays has been debated. There has also been an increase in the number of lawsuits against websites that use third-party overlays.

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