Plaintiff
- Name: Blair Douglass
- Filing Date: June 11, 2026
- Court: United States District Court Western District of Pennsylvania
- State: Pennsylvania
- Attorney Firm: East End Trial Group LLC
Defendant
- Name: Karsun LLC
- Website: myparallelle.com
- Industry: Consumer Services
- Standards Cited: Web Content Accessibility Guidelines 2.1 A/AA
- Summary: Defendant offers various goods like small bags and services including customer service, return processing, and technical support available to consumers remotely through its website.
Case Summary
According to the complaint, Blair Douglass, a legally blind individual, is suing Karsun LLC for failing to provide equal access to its website, https://myparallelle.com/, which he alleges is not compatible with screen reader technology. Douglass claims that this inaccessibility prevents him from fully accessing the goods and services offered by Karsun, including customer service and product information. He cites multiple specific barriers, such as the lack of alternative text for unavailable product colors and ineffective communication of error messages. Douglass seeks a declaratory judgment, a permanent injunction to ensure compliance with the ADA, and damages. The case is filed under Title III of the ADA, which mandates accessibility for individuals with disabilities.
Causes of Action
- Violation of Title III of the ADA
Key Allegations
- Website not compatible with screen reader auxiliary aids
- Failure to provide alternative text for unavailable product colors
- Failure to communicate error messages to screen reader users
- Inaccessible navigation menu for screen reader users
- Inaccessible product rating information for screen reader users
Requested Relief
- Declaratory judgment of violation of ADA
- Permanent injunction to ensure website accessibility
- Appointment of accessibility consultant
- Development of accessibility strategy
- Training for customer service personnel
- Monthly accessibility audits
- Quarterly end-user accessibility testing
- Payment of damages and costs
- Retention of jurisdiction until compliance
Jurisdiction & Venue
28 U.S.C. § 1331 and 42 U.S.C. § 12188
