In-depth coverage of WCAG, ADA, Section 508, and enterprise accessibility governance.
Living with DisabilityIt is crucial that employees are trained and prepared to interact with customers with disabilities. A core tenant of customer service is being sensitive to your customer bases’ needs. People with disa
Workplace and EmploymentAs you improve your processes to recruit and hire more people with disabilities , you may experience reasonable accommodation requests. These are requests to use assistive technology or for the employ
Workplace and EmploymentThe world is in the middle of a Great Resignation . Employees across countless industries and skill levels are leaving their jobs in order to find work that pays better, offers more perks, and provide
Workplace and EmploymentWith all the accommodations your employees might require, it can be overwhelming to manage if your employees are primarily remote. However, being available and providing options is a great start for y
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Workplace and EmploymentHiring managers are frequently faced with the challenge of determining whether a requested or contemplated accommodation to enable a person with disabilities to handle a job creates an undue hardship
Laws and RegulationsBuilding public trust between your organization and the disability community requires a commitment to transparency and the development of a culture of inclusion. In order for your staff to understand
Workplace and EmploymentEmployee onboarding can take can last from weeks to months depending on the position. The early days of an employee’s career are often filled with endless meetings with the Human Resources department,
Workplace and EmploymentFinding the right candidate for a position is exciting. Your new hire is ready to learn about your company while you are happy to welcome a qualified team member to the department. However, there’s a
Workplace and EmploymentThe number of disabled Americans who hold a job is woefully low. According to a recent report by the federal Bureau of Labor Statistics, in 2020 only 17.9% of disabled people were employed. Comparativ
Workplace and EmploymentMaking up approximately 15% of the world's population, or over 1 billion people , the disability market continues to grow. Organizations should make accessibility a priority in customer service traini
Workplace and EmploymentAs society continues to grow and promote the removal of barriers for all, more organizations have begun to adopt DEI programs −deliberate practices of diversity, equity, and inclusion in the workplace
Inclusive Design PracticesWith remote working increasing across the globe , employers may find that remote employees require consistent and accessible access to applications such as employee portals, customer service managemen
Workplace and EmploymentNow that so many employees are working remotely , employers are seriously thinking about accessible meeting options. Whether your organization needs auto-captioning software or standing desks, there a
Workplace and EmploymentWorkplaces often expect hard work from their employees, but what does that look like for those of us managing life with disabilities?
Awareness Days and ObservancesIn 1945 Congress designated the first week in October to recognize the skills and contributions of people with physical disabilities. In 1962, the language was broadened to include all disabilities. I
Workplace and EmploymentAn estimated 32.2 percent of the population experiences negative health effects from exposure to scented products. While perfumes and colognes are obvious culprits, fragrances can be found in everyday
Workplace and EmploymentAn inclusive workplace has been described in many different ways ( HUD has attempted to define it) but common to all definitions is the vision of a work environment where people with all varieties of
Workplace and EmploymentRecruiting, hiring, and retaining employees with disabilities enables companies to leverage the talent needed while building and maintaining an inclusive workforce, with minimal to no expense. The fol
Workplace and EmploymentNow that the world of remote working has opened up, more employees are discovering the benefits of working from home. For people living with disabilities, remote work offers myriad opportunities, such
Workplace and EmploymentEllen Cole, a British public relations and marketing consultant, went from feeling down at work to running her own business.
Laws and RegulationsFor many employers, job descriptions are developed for one paramount purpose – to be used in job advertisements, or job postings, to attract the largest pool possible of well-qualified applicants. Thi
Workplace and EmploymentAccording to a survey by hiring service JDP , 93 percent of Americans experience anxiety about job interviews. For 29 percent of Americans, job interviews create more anxiety than public speaking, a f
