Plaintiff
- Name: Yudy Hernandez
- Filing Date: April 24, 2026
- Court: United States District Court Southern District of Florida
- State: Florida
- Attorney Firm: Mendez Law Offices, PLLC; Adams & Associates, P.A.
Defendant
- Name: Massage Envy Franchising, LLC
- Website: www.massageenvy.com
- Industry: Consumer Services
- Standards Cited: WCAG 2.0 Level AA
- Summary: sells massage services, facials, stretch services, and skin care treatments
Case Summary
According to the complaint, Yudy Hernandez is suing Massage Envy Franchising, LLC for violations of the Americans with Disabilities Act (ADA) due to accessibility barriers on their website, which she alleges prevent her from effectively using it as a visually impaired individual. The complaint details specific issues encountered while attempting to navigate the website, including unlabeled graphics and inaccessible features. Hernandez seeks declaratory and injunctive relief to ensure the website is accessible and compliant with ADA standards, as well as damages for the alleged trespass of software on her computer without consent.
Causes of Action
- Violation of the ADA
- Trespass
Key Allegations
- Plaintiff is visually impaired and requires screen reader software to navigate websites.
- Defendant's website contains access barriers that prevent effective use by visually disabled individuals.
- Plaintiff encountered barriers such as unlabeled graphics and inaccessible drop-down menus.
Requested Relief
- A declaration that Defendant’s website is in violation of the ADA
- An Order requiring Defendant to update its website to remove barriers for individuals with visual disabilities
- An Order requiring Defendant to provide ongoing support for web accessibility
Jurisdiction & Venue
Southern District of Florida, Miami-Dade Division
