Plaintiff
- Name: Susan Russo
- Filing Date: August 3, 2026
- Court: United States District Court Southern District of New York
- State: New York
- Attorney Firm: Joseph & Norinsberg, LLC
Defendant
- Name: M&S Skin Care LLC
- Website: www.mymsskincare.com
- Industry: Consumer Goods
- Standards Cited: Web Content Accessibility Guidelines (WCAG) 2.1 Level A and AA standards
- Summary: Offers handmade, all-natural, and cruelty-free skin care goods, including body butters, face serums, soaps, and body creams, through an interactive retail platform and subscription services.
Case Summary
According to the complaint, Susan Russo, a legally blind individual, is suing M&S Skin Care LLC for failing to make its website, www.mymsskincare.com, accessible to blind and visually impaired users. Russo alleges that during multiple attempts to shop for skin care products, she encountered significant barriers such as missing alternative text and unlabeled elements that prevented her from completing her purchases. The complaint cites violations of the Americans with Disabilities Act (ADA) and New York state laws, seeking injunctive relief to compel the defendant to make its website compliant with accessibility standards and damages for the discrimination faced.
Causes of Action
- Violations of the ADA, 42 U.S.C. § 12182 et seq.
- Violation of the New York State Human Rights Law
- Violation of New York State Civil Rights Law
- Violations of the New York City Human Rights Law
- Declaratory Relief
Key Allegations
- Defendant's website is inaccessible to blind and visually impaired individuals.
- Plaintiff encountered multiple accessibility barriers preventing her from completing purchases.
- Defendant failed to provide a WCAG-compliant website.
Requested Relief
- Injunctive relief requiring Defendant to make the website accessible.
- Compensatory damages for violations of civil rights under applicable laws.
- Certification of the Class and Sub-Classes.
Jurisdiction & Venue
This Court has subject-matter jurisdiction pursuant to 28 U.S.C. § 1331 and 42 U.S.C. § 12182.
