Plaintiff
- Name: Haron Cole
- Filing Date: December 16, 2025
- Court: United States District Court Northern District of Illinois
- State: Illinois
- Attorney Firm: Equal Access Law Group, PLLC
Defendant
- Name: FTD, LLC
- Website: ftd.com
- Industry: Consumer Services
- Standards Cited: WCAG 2.2
- Summary: Provides consumers access to an array of goods and services, including the ability to purchase fresh flower arrangements, plants, and gifts, including bouquets for all occasions, roses, orchids, succulents, dish gardens, gift baskets, chocolates, baked goods, and seasonal-themed items.
Case Summary
According to the complaint, Haron Cole, a visually impaired individual, is suing FTD, LLC for failing to make its website, https://ftd.com, accessible to blind and visually impaired users. Cole alleges that the website contains significant access barriers that prevent him and others from independently navigating and completing transactions. The complaint cites violations of the Americans with Disabilities Act (ADA) and seeks a permanent injunction to require FTD to make the website accessible, as well as compensatory damages for affected individuals. Cole encountered multiple issues while attempting to make a purchase, including inadequate alt-text and navigation problems, which hindered his ability to use the site effectively.
Causes of Action
- Violation of the Americans with Disabilities Act (ADA)
- Declaratory Relief
Key Allegations
- Website is inaccessible to visually impaired individuals
- Access barriers prevent independent navigation and transactions
- Defendant failed to provide necessary accommodations for screen-reader users
Requested Relief
- Permanent injunction requiring Defendant to make the Website accessible
- Compensatory damages for Class Members
- Certification of the case as a class action
Proposed Class
All legally blind individuals in the United States who have attempted to access the Website and as a result have been denied access to the enjoyment of goods and services offered by the Website, during the relevant statutory period.
Jurisdiction & Venue
This Court has subject-matter jurisdiction under 28 U.S.C. § 1331 and 42 U.S.C. § 12182; venue is proper under 28 U.S.C. §1391(b)(1) and (2).
