Plaintiff
- Name: Arantza Castro
- Filing Date: March 17, 2026
- Court: United States District Court Southern District of Florida
- State: Florida
- Attorney Firm: Mendez Law Offices, PLLC; Adams & Associates, P.A.
Defendant
- Name: Jackson Hewitt Inc.
- Website: www.jacksonhewitt.com
- Industry: Commercial Services & Supplies
- Standards Cited: WCAG 2.0 Level AA
- Summary: The company sells tax services and allows users to book appointments online.
Case Summary
According to the complaint, Arantza Castro, a visually impaired individual, is suing Jackson Hewitt Inc. for violations of the Americans with Disabilities Act (ADA) due to accessibility barriers on their website, which she alleges prevent her from effectively booking appointments and accessing services. The complaint details specific issues such as unlabeled graphics and inaccessible navigation elements that hinder her ability to use the site. Castro seeks declaratory and injunctive relief to ensure the website is accessible, as well as damages for the alleged trespass of software on her computer without consent. The case highlights the need for compliance with ADA standards for digital accessibility.
Causes of Action
- Violation of the ADA
- Trespass
Key Allegations
- Plaintiff is visually impaired and unable to access the website due to barriers such as unlabeled graphics and inaccessible menus.
- Plaintiff attempted to use the website to book an appointment but faced multiple access barriers that prevented effective use.
Requested Relief
- A declaration that Defendant’s website is in violation of the ADA
- An order requiring Defendant to update its website to remove barriers for individuals with visual disabilities
- An award of reasonable attorney’s fees and costs
Jurisdiction & Venue
Southern District of Florida, Miami-Dade Division
