| Maria L. | 91% | Certificate | |
| Sam O. | 13 of 28 | ||
| Jamie C. | Invited |
Every agent ready for customers with disabilities
One course for your whole team on phone, chat and email: about 2 hours a person, with each person's progress and certificate in one place for you.
Buying for yourself? See the course
Why it matters
- 1 in 4US adults has a disability, more than 70 million people, and most disabilities cannot be seen.CDC
- 43%of disabled consumers who phoned customer service said it was not accessible to them.Which? and RiDC, UK, 2023
- $675Bin disposable income held by working-age Americans with disabilities.American Institutes for Research, 2026
- RequiredBusinesses that serve the public by phone must accept relay calls under the ADA.FCC
See how it teaches
A full lesson, free to watch: what your people will take.
What changes on your queue
- Relay calls taken like any other call, speaking to the customer, not the interpreter
- Agents ask which format or method a customer prefers, instead of guessing
- Chat customers kept told what they are waiting for
- Emails with clear next steps, in text
- Neutral, person-first language that follows the customer's lead
Team pricing
| People | Per person |
|---|---|
| 1 to 99 | $149 |
| 100 to 499 | $89 |
| 500 to 2,499 | $59 |
| 2,500 or more | $35 |
How it works
- 1. Buy places. Choose how many people and pay by card.
- 2. Invite. From My team in your account, paste your team's addresses. Each person gets their own sign-in link, with no password.
- 3. Track. See who has started, scores and certificates, and download the list. A place not yet started can be given to someone else.
Each person has a year from when they are invited. About 2 hours a person.
$89 a person$8,900
Questions managers ask
How much of each person's time does it take?
About 2 hours in total, in as many sittings as they like; expect 1.5 to 2.5 hours.
What do I see as the manager?
Who has been invited, started and finished, each person's final test score, and their certificate. You can download it all as a spreadsheet.
Can I add people later?
Yes. Buy more places at any time.
Can I give a place to someone else?
Yes, until that person has started the course. The place then comes back to you to give to someone else.
How long does each person have?
One year from the day they are invited.
Can I get a refund?
No. All sales are final.