Serving Customers with Disabilities by Phone, Chat and Email
A self-paced video course on serving customers with disabilities. It covers what disability is and the ADA, the main types of disabilities (vision, hearing, mobility, speech, cognitive), digital accessibility and assistive technology, respectful and plain language, relay and interpreting services (TRS, VRS, VRI), and best practices for phone, chat, and email.
28 videos, about 39 minutes . Certificate from Accessibility.com
