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November 2021


Accessibility Monthly Bulletin


Headlines, highlights, resources: delivered


Exclusive Offer: Accessible Customer Service for Virtual Customer Service Teams

Kevin McDaniel, Editor-in-chief

As we celebrate Veterans Day this month and begin to close out an incredible year in 2021, is excited to announce a limited-time special offer for our Accessible Customer Service for Virtual Customer Service Teams certification course.

The Accessible Customer Service for Virtual Customer Service Teams training course is specially crafted to help customer service representatives gain the specific knowledge and awareness they need to deliver inclusive service for customers with disabilities.


Accessibility Blog

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Organizations Should Incorporate Accessibility into Customer Service Training


Making up approximately 15% of the world's population, or over 1 billion people, the disability market continues to grow. Organizations should make accessibility a priority in customer service training and outreach initiatives.

More on Customer Service
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College Students With Disabilities Are Protesting Accessibility Barriers On Campus

Across the country, countless students with disabilities are challenging university administrators to rethink accessibility. These students are speaking out for themselves and for future learners with disabilities. Here are the challenges they face.
More On College Students with Disabilities
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What Are Accessible Fonts?


With text making up so much of the digital content that we consume, keeping it accessible is a crucial step in reducing barriers to information, so typography, typeface, and font selection are all things to take into consideration when planning and producing content. 

More on Accessible Fonts



Accessibility Matters

Video interview series featuring accessibility game-changers.

Digital Accessibility Lawsuit Database

View full database of digital accessibility lawsuits since 2019.

Customer Service Video Course

Engaging accessibility training for virtual customer service teams.

Accessibility News

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Here are some of the biggest stories of the month.

Quickly catch up on all the headlines and never miss a beat with daily updates and weekly emails.

Accessibility News Briefly

‘What if a disabled person wants to run for office?’: Deaf Systems Advocate on voting accessibility

On election day, voting can look different for individuals with disabilities. While there are accommodations available, there are numerous ways to further improve the process. Zach Garafalo, Manager...
15x15 More on Voting Accessibility

3 Qualities People With Disabilities Want From Non-Disabled People

The most obvious answer may be something like “justice” or “equality.” But those are structural issues that belong in discussions of economics, law, and politics. That’s all important to talk about, but what do disabled people want...
15x15 Read more from Forbes

'I'm not a priority here': Students express concerns about campus accessibility

Eleanor Bolton does not feel like a priority at UNC. Bolton, a first-year studying political science and economics, uses a power wheelchair to navigate campus. She said she has noticed issues in availability of mobility aids at the University...
15x15 More on Campus Accessibility

Organization Spotlight



Video: Accessibility Matters™ with Jim McCann

"I think we’re at an early point of an age of enlightenment here in that every citizen can make a contribution one way or another.." -

Jim McCann, Founder of 1-800-Flowers

Jim McCann, Founder and Chairman of 1-800-Flowers, is often seen as one of the first innovators to use "phonewords." In 2015, Jim McCann founded Smile Farms, an organization dedicated to providing developmentally disabled adults meaningful work opportunities at farms, urban gardens, greenhouses, and farm stands where they can grow and sell flowers, plants and produce in their local communities.

 Watch Now

Accessible Customer Service Training

Designed to help customer service reps gain the specific knowledge and awareness needed to deliver inclusive service for customers with disabilities.

   100 SE 2nd St.,  STE 2000 PMB 110,  Miami,  FL      

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