The Accessible Customer Service for Virtual Customer Service Teams training course is specially crafted to help customer service representatives gain the specific knowledge and awareness they need to deliver inclusive service for customers with disabilities.
Accessibility Blog
Organizations Should Incorporate Accessibility into Customer Service Training
Making up approximately 15% of the world's population, or over 1 billion people, the disability market continues to grow. Organizations should make accessibility a priority in customer service training and outreach initiatives.
College Students With Disabilities Are Protesting Accessibility Barriers On Campus
Across the country, countless students with disabilities are challenging university administrators to rethink accessibility. These students are speaking out for themselves and for future learners with disabilities. Here are the challenges they face.
With text making up so much of the digital content that we consume, keeping it accessible is a crucial step in reducing barriers to information, so typography, typeface, and font selection are all things to take into consideration when planning and producing content.
‘What if a disabled person wants to run for office?’: Deaf Systems Advocate on voting accessibility
On election day, voting can look different for individuals with disabilities. While there are accommodations available, there are numerous ways to further improve the process. Zach Garafalo, Manager...
3 Qualities People With Disabilities Want From Non-Disabled People
The most obvious answer may be something like “justice” or “equality.” But those are structural issues that belong in discussions of economics, law, and politics. That’s all important to talk about, but what do disabled people want...
'I'm not a priority here': Students express concerns about campus accessibility
Eleanor Bolton does not feel like a priority at UNC. Bolton, a first-year studying political science and economics, uses a power wheelchair to navigate campus. She said she has noticed issues in availability of mobility aids at the University...
"I think we’re at an early point of an age of enlightenment here in that every citizen can make a contribution one way or another.." -
Jim McCann, Founder of 1-800-Flowers
Jim McCann, Founder and Chairman of 1-800-Flowers, is often seen as one of the first innovators to use "phonewords." In 2015, Jim McCann founded Smile Farms, an organization dedicated to providing developmentally disabled adults meaningful work opportunities at farms, urban gardens, greenhouses, and farm stands where they can grow and sell flowers, plants and produce in their local communities.
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