Acquire the skills and knowledge needed to manage the special requirements for banking and financial institutions

What’s your plan for inclusion? Banking and financial institutions have unique accessibility and accommodation requirements. This session will provide insight into the Americans with Disabilities Act and its applicability in the financial industry. Speakers will assess ongoing legal trends in digital accessibility, kiosks, and other types of user interfaces and customer touch points, and the impacts to banking and financial organizations. Key takeaways include how organizations can ensure digital information technology is accessible to customers and how accessibility requirements for telecommunications and online technology impact customer service and compliance.

Key Points

  • Financial institutions and the ADA, other financial related laws that impact accessibility/discrimination
  • Ongoing legal trends in the industry
  • Accessible UI, hardware, and digital information technology
  • Understanding accessibility requirements for telecommunications and customer service



Agenda coming soon