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ACCESSIBILITY NEWS - FEBRUARY 2022 EDITION

Join us on Feb 22nd at 1 PM ET

Customer Service Training Improves the Customer Experience and Your Bottom Line

How Accessible is Instagram?

As a platform that is primarily visual, just how accessible is Instagram’s content for the visually impaired? The answer to that question isn’t cut and dry.

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Underestimating UX

As much as there is to consider in accessible design, it can be easy to overlook the bigger picture: the user experience.

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Five Simple Tips for Making Customer Service More Accessible

With about 60 million Americans reporting some sort of disability; don't ignore this market.

5 Simple Tips

Barriers to Independent Living: Lookism

"What is Beautiful?" We examine bias (lookism) and the barriers it creates to Independent Living.

More on Lookism

Beijing Paralympics 2022: How Accessible Will This Year’s Games Be?

We look ahead to this year’s Paralympic Games held March 4-13.

More on Paralympics

What is Negative Language?

We examine negative language and the impact it has on interpersonal relationships.

More on Negative Language

Accessible Customer Service

The Accessible Customer Service for Virtual Customer Service Teams training course is specially crafted to build an inclusive and accessible customer experience.